Privacy Policy

1. Scope

This policy applies to all users of the ZipyGo website and app — customers, delivery partners, and dark-store staff — across every product category, including groceries and the age-restricted alcohol category.

2. Information we collect

• Account information: mobile number, name, and email address (if provided).
• Delivery information: saved addresses, and precise location (latitude /longitude) when you use the map to select a delivery point or share your device's GPS location.
• Order information: items purchased, order value, payment method, and order status/history.
• Payment information: processed directly by our payment gateway partner; ZipyGo does not receive or store your full card, UPI PIN, or net-banking credentials.
• Device & usage data: IP address, device type, app version, and general usage analytics, used to keep the Platform secure and working correctly.
• Communications: messages you send to customer support, and OTPs sent to your mobile number for login and verification.

3. Age-verification data (alcohol category)

If you choose to order from the alcohol category, we additionally collect your date of birth and a government-issued photo ID (such as Aadhaar, Voter ID, or Driving Licence) solely to verify that you are legally permitted to purchase alcohol under applicable state excise law. This is sensitive personal data and is:

• Encrypted at rest and accessible only to a limited set of authorised personnel responsible for age-verification review;
• Never sold, rented, or used for advertising purposes; and
• Retained only for as long as necessary to comply with excise record-keeping obligations, after which it is securely deleted.

4. How we use information

We use your information to:

• Create and secure your account, and authenticate you via OTP;
• Process, fulfil, and deliver your orders, including assigning the correct dark store and delivery partner;
• Verify age and identity for alcohol orders, as required by law;
• Provide customer support and respond to your queries or complaints;
• Send order-related notifications (SMS/push) and, where you have opted in, promotional communications;
• Detect and prevent fraud, abuse, and violations of our Terms; and
• Improve the Platform through aggregated, anonymised analytics.

5. Sharing with third parties

We share only what each party needs to do its job:

• Delivery partners see your name, delivery address, phone number, and order contents needed to complete delivery — never your payment details.
• Payment gateway partner processes your payment directly and securely; we receive only confirmation of success or failure.
• SMS/OTP provider (currently Fast2SMS) receives your mobile number solely to deliver the OTP message.
• Mapping provider (currently Mappls) receives location queries you make to search for or pin your delivery address.
• Law enforcement or excise authorities, where legally required — for example, to verify compliance with alcohol-sale regulations.

We do not sell your personal data to any third party.

6. Cookies

The ZipyGo website uses session cookies to keep you logged in and to remember your cart and delivery location. You can control cookies through your browser settings, though disabling them may affect site functionality.

7. Security & retention

We use industry-standard measures — including encrypted connections, hashed session tokens, and restricted internal access — to protect your data. We retain account and order data for as long as your account is active and as required to meet our legal, tax, and excise record-keeping obligations, after which it is deleted or anonymised.

8. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at the details in Section 11. We will respond within a reasonable time, subject to any records we are legally required to retain (for example, excise or tax records).

9. Children's privacy

The Platform is not intended for anyone under 18 years of age, and the alcohol category is restricted to users 21 years and above. We do not knowingly collect personal data from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Platform after an update constitutes acceptance of the revised policy.

11. Contact & grievance officer